0000204: One interface is reported as down, even though it is fine

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Date Submitted

Last Update

0000204

ClearOS

app-multiwan - Multi-WAN

public

2010-10-24 09:00

2010-12-22 08:55

Reporter

Vejlefjordskolen

Assigned To

Priority

normal

Severity

minor

Reproducibility

always

Status

closed

Resolution

no change required

Platform

OS Version

Product Version

5.2-SP1

Target Version

Fixed in Version

Summary

0000204: One interface is reported as down, even though it is fine

Description

Hi,
We've had some problems in the past with our multi-WAN setup, but have managed to work around them so far. Now we've come across another one though.

We have 4 external interfaces: eth0, eth1, eth2 and eth3. We did a completely clean installation of ClearOS 5.2-SP1 this weekend, but now eth1 won't report as up on the multi-WAN page. It works fine until syswatch brings it down, i.e. it can be pinged from the Internet, but syswatch doesn't seem to be able to ping out through it for some reason.

It's not a problem with out ISP on that line, as we tried moving the cables around, and eth2 can connect just fine with the line, while eth1 then has the same problem with eth2's line, so it's something specific to eth1.

I hope you can understand me, as I'm having a hard time explaining the problem.

Thanks a lot,
- Marcus

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Notes
(0000308) Vejlefjordskolen (reporter) 2010-10-29 00:04	I just thought I'd give an overview of what we've tried so far. Deleting the interface and recreating it in webconfig. Comparing all mentions of eth1 with eth0 and eth2 in /etc. Comparing /etc from our old 5.1 install with the new one. Bringing interface down and up manually using ifconfig, which allowed the interface to be pinged from the Internet. None of these things helped us change the interface status on the Multi-WAN page from Offline. We still haven't been able to find any reason why eth1 shouldn't work.

(0000322) Vejlefjordskolen (reporter) 2010-12-21 03:44	Please remove this issue. It is based on false information that I had at the time. I've just been able to physically get to the box and what people haven't told me is that the DSL light is not showing in the modem, so ClearOS is doing its job. I'm very sorry for this, but I don't actually have physical access to the box very often, so I rely on the information other people give me. I hope you haven't spent any time researching this issue.

(0000324) timb80 (developer) 2010-12-22 08:54	Glad you found the problem! - i'll mark the issue as closed

Issue History
Date Modified	Username	Field	Change
2010-10-24 09:00	Vejlefjordskolen	New Issue
2010-10-25 13:11	user2	Severity	major => minor
2010-10-25 13:11	user2	Status	new => acknowledged
2010-10-29 00:04	Vejlefjordskolen	Note Added: 0000308
2010-12-21 03:44	Vejlefjordskolen	Note Added: 0000322
2010-12-22 08:54	timb80	Note Added: 0000324
2010-12-22 08:55	timb80	Status	acknowledged => closed
2010-12-22 08:55	timb80	Resolution	open => no change required

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