0001859: BackupPC - Fresh install of 6.5 - You don't have permission to access /backuppc on this server.

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Date Submitted

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0001859

ClearOS

app-web-server - Web Server

public

2014-07-14 19:01

2020-09-03 04:28

Reporter

marclaporte

Assigned To

Priority

high

Severity

major

Reproducibility

always

Status

closed

Resolution

won't fix

Platform

OS Version

Product Version

6.5.0

Target Version

Fixed in Version

Summary

0001859: BackupPC - Fresh install of 6.5 - You don't have permission to access /backuppc on this server.

Description

1- Fresh install on Linode
http://www.clearcenter.com/support/documentation/clearos_install_guide/linode [^]

2- Install BackupPC from the market place

3- Set password as in:
https://example.org:81/app/backuppc [^]

I am instructed: "Follow the link to access the BackupPC management tool. Please set the password for the BackupPC administrator (username backuppc) using the form below."

4- When I click the link, I am sent to:
https://example.org:81/backuppc [^]

And I get: Forbidden You don't have permission to access /backuppc on this server.

Notes:
* This is a fresh install, which reports ClearOS Community release 6.5.0 (Final)

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Notes
(0001237) marclaporte (manager) 2014-07-14 19:22	I activated the repo "clearos-updates-testing" and now I have ClearOS Community release 6.6.0 Beta (Beta 1). The issue remains. Thanks!

(0001238) timb80 (developer) 2014-07-15 00:20 edited on: 2014-07-15 00:21	This isn't the place for support but did you set a password first? The error is resolved by restarting the webconfig service as the backuppc web server alias has not been properly picked up. This should happen automatically after install but I'll investigate

(0001239) marclaporte (manager) 2014-07-15 07:54	Yes, I did set the password, as per the instructions. I even fixed a typo in that UI :-) I get the error message and no login interface.

(0001242) timb80 (developer) 2014-07-20 15:37	Marc-can you confirm if the link works after restarting the webconfig service? i.e. you are given a user prompt rather than an error

(0001243) marclaporte (manager) 2014-07-21 16:27	I just retested all the steps above with a 6.5 and rebooted the server at the end. The issue remains.

(0001245) marclaporte (manager) 2014-07-22 10:18	As a longer term solution, perhaps apps like this should be accessible via a subdomain like: backuppc.example.org

(0001275) timb80 (developer) 2014-08-13 16:17	I think I may have identified the problem. The BackupPC admin interface is by default not accessible from an external domain (as a security default) But should be accessible via the internal IP address or hostname. If this is too restrictive you can remove the restrictions by editing /usr/clearos/sandbox/etc/httpd/conf.d/BackupPC.conf and restarting the webconfig service

(0014601) NickH (developer) 2020-09-03 04:28	6.x but. If it exists in 7.x please open a new issue on Gitlab.

Issue History
Date Modified	Username	Field	Change
2014-07-14 19:01	marclaporte	New Issue
2014-07-14 19:22	marclaporte	Note Added: 0001237
2014-07-15 00:20	timb80	Note Added: 0001238
2014-07-15 00:21	timb80	Note Edited: 0001238	View Revisions
2014-07-15 07:54	marclaporte	Note Added: 0001239
2014-07-20 15:37	timb80	Note Added: 0001242
2014-07-21 16:27	marclaporte	Note Added: 0001243
2014-07-21 20:04	user2	Status	new => acknowledged
2014-07-22 10:18	marclaporte	Note Added: 0001245
2014-08-13 16:17	timb80	Note Added: 0001275
2020-09-03 04:28	NickH	Note Added: 0014601
2020-09-03 04:28	NickH	Status	acknowledged => closed
2020-09-03 04:28	NickH	Resolution	open => won't fix

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