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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
| 0006681 | ClearOS | app-registration - System Registration | public | 2015-12-07 16:19 | 2016-02-17 10:18 | ||||
| Reporter | bchambers | ||||||||
| Assigned To | bchambers | ||||||||
| Priority | normal | Severity | minor | Reproducibility | have not tried | ||||
| Status | closed | Resolution | fixed | ||||||
| Platform | OS | OS Version | |||||||
| Product Version | 7.1.0 | ||||||||
| Target Version | 7.2.0 | Fixed in Version | 7.2.0 | ||||||
| Summary | 0006681: Registration can indicate no Internet conection | ||||||||
| Description | After configuring network, it can take less than a minute for a user to get to the registration page. In this time, syswatch may not have populated the /var/lib/syswatch/state settings, which gives users a false 'not connected to the Internet' message. Leave error messages up to the native calls and don't implement checks based on "Network_Status" library. | ||||||||
| Tags | No tags attached. | ||||||||
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(0002371) user2 2015-12-07 17:52 |
I see the issue. The Ajax call is using the Network_Status->get_connection_status() method, but then comparing against return codes from the Network_Status->get_live_connection_status() method. In controllers/ajax.php, it looks like the get_live_connection_status() method was the intended method call (and there's no syswatch involved on that one). BTW, syswatch only sets the status to "down" when consecutive failures to multiple IPs occur. During startup, the status is immediately set to "up" until ping failures re-occur. In other words, when you start syswatch (or make a network configuration change), you will see the state file populated right away. There's no 1-minute delay to show an "up" status, but there can be a 1-minute delay to show a "down" status. |
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(0002381) bchambers (administrator) 2015-12-07 18:08 |
My testing showed that when someone changes the network role from LAN to External (or vice versa), /var/lib/syswatch/state resets the two WAN parameters to empty strings...it can definitely take up to 60 seconds to see the actual network device to show up. Do you really think we need this check in the registration app? Software updates will fail before the user hits this, and an informative error message should be displayed via CURL (perhaps a bit cryptic). |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2015-12-07 16:19 | bchambers | New Issue | |
| 2015-12-07 16:19 | bchambers | Status | new => assigned |
| 2015-12-07 16:19 | bchambers | Assigned To | => bchambers |
| 2015-12-07 17:15 | bchambers | Status | assigned => acknowledged |
| 2015-12-07 17:15 | bchambers | Status | acknowledged => confirmed |
| 2015-12-07 17:52 | user2 | Note Added: 0002371 | |
| 2015-12-07 18:08 | bchambers | Note Added: 0002381 | |
| 2015-12-07 18:57 | bchambers | Status | confirmed => acknowledged |
| 2015-12-07 18:57 | bchambers | Status | acknowledged => confirmed |
| 2015-12-07 18:57 | bchambers | Status | confirmed => resolved |
| 2015-12-07 18:57 | bchambers | Fixed in Version | => 7.2.0 |
| 2015-12-07 18:57 | bchambers | Resolution | open => fixed |
| 2016-02-17 10:18 | user2 | Status | resolved => closed |
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Issue History |